28 Point Quality Control

The best quality control system – you’ll never see

iPad in hand

When we handover your Stinson Air installed ducted air conditioning system, all you will see is a perfect system performing at peak capacity. Behind the scenes we’ve assessed your air conditioner using our industry leading 28 Point Quality Control System to ensure that absolutely everything about it meets our exacting standards.

‘Average’ is never good enough for Stinson Air.
In 2012 we realised we needed an accurate, practical way to keep quality tabs on our exploding workload – the 28 Point Quality Control System was born.

Our 28 Point Quality Control System gives us a sound basis for two way feedback with our installers so we can work together to keep improving our performance.

How it works

This two part system measures all of our trades’ performances across a range of on and off site measures including a rating against the Stinson Air Code.

 

Part one – Daily site supervisor rating

Our site supervisors use an iPad to rate and record install performance. The data is live on a ‘Google doc’ graph and can be viewed at any time. Here is a snapshot of some of the key things we check in our complete 28 Point Quality Control System.

Air Conditioning Installer in Roof
Air Conditioning Installer in Roof

Ducting

  • All ductwork is cut to length and suspended running downhill to diffusers.
  • No sagging ducts over hangers or beams
  • All return air ducts are the correct length to minimise airflow noise

Drains

  • All drains run correctly, fixed and flowing downhill to prevent water leaks in your roof spaces
Air Conditioning Quality Check
Air Conditioning Quality Check

Details

  • Condenser locations are checked to ensure adequate air flow
  • Diffusers, pipe covers and controllers are level and at the correct height
  • Insulation is put back in place
  • Anti-vibration mounts installed and much more

Aesthetics

  • No hand prints on diffusers or controllers
  • All rubbish removed
  • No electrical wiring off cuts around condensers (Brad’s personal pet hate)

Part two – monthly off site rating

Each month Stinson Air’s entire operations team rates our installers’ offsite and values performance for; attitude, job sheet punctuality, teamwork, presentation and examples of living the Stinson Air Code.

Why it works

Our 28 Point Quality Control System gives us a sound basis for two way feedback with our installers so we can work together to keep improving our performance. We combine the data from both ratings to find a total score and identify our ‘Installer of the Month’. In keeping with the Stinson Air spirit of celebrating success and recognising excellence we reward our Installers’ top quality performance with prizes, including a major travel prize at our annual award ceremony.

What it means for you

This system sets the benchmark for quality control in our industry. We are confident it will give you absolute peace of mind about the reliability and high performance of your air conditioning system.