FAQ

  • What’s the difference between standard vs premium inverters?

    Standard inverters

    Standard inverters operate once the room reaches your desired temperature. Limited inverted technology then maintains this temperature for uninterrupted comfort and more efficient operation.

    Premium inverters

    Premium inverters continually adjust their cooling and heating capacity to suit room temperature. They reach the desired temperature faster, and adjust their energy consumption to maintain that temperature. Find out more about inverter air conditioning here.

  • What temperatures do you recommend I set my air conditioning?

    We recommend operating on 22 degrees in winter and 24 degrees in summer. Every degree that you increase in winter or decrease in summer changes your energy use by 10%.

  • What is reverse cycle air conditioning?

    Reverse cycle systems are refrigerated systems with a reversing valve that changes the direction the refrigerant gas travels in your system. In cooling mode, hot air is pumped outside, and in heating mode the hot air is pumped inside. These systems also have a dry mode to remove moisture from humid air, and a fan mode, which is great for circulating and cleaning air on milder days. Find out more about reverse cycle air conditioning here.

  • What is ducted reverse cycle air conditioning?

    This is the ultimate air conditioning system providing total comfort throughout your whole home. We customise the reverse cycle air conditioning system to meet your needs, with a variety of diffusion options and advanced zone (comfort) control options. The indoor unit and flexible ductwork is concealed above the ceiling. Conditioned air is delivered to each room through a ceiling vent. The condensing unit is outside in a suitable location.

  • What if I have respiratory conditions like asthma or hay fever?

    All Stinson Air and Solar premium ducted reverse cycle systems have a Purtech triple layered electrostatic filter installed as standard. These filters catch up to 30% more dust particles than standard single layered filters. The Daikin range of wall mounted split systems and air purifiers are the only systems endorsed by the National Asthma Council of Australia. Their excellent multiple air filtration systems are fantastic at expelling microscopic dust particles and odours and deactivating air borne bacteria and viruses.

  • What are wall mounted split system air conditioners?

    Wall mounted split systems can be installed almost anywhere with no need for ductwork. They provide air conditioning to a single zone and are available in cooling only or reverse cycle. We select a system to suit your room size and décor. We would love to show you our range of awesome options including very sleek designs to compliment the coolest interiors. We can also recommend WiFi enabled systems controllable from anywhere. Find out more about split system air conditioning here.

  • What are my other air conditioning options?

    The team at Stinson Air and Solar can show you lots of other options as part of our complimentary air conditioning design consultation. These include: evaporative air conditioning, ceiling cassettes, floor mounted split systems, mini bulkhead ducted systems, air purifiers, commercial ventilation systems and many more. Contact us to discuss your options.

  • What are multi head domestic and commercial split systems?

    Multi head split systems provide air conditioning in multiple zones, without the need for ceiling space and ductwork. Domestic and light commercial settings can have up to 9 indoor units connected to one outdoor unit. High end residential and commercial VRV applications can have up to 64 indoor units per outdoor unit. These economical systems save space and improve outdoor aesthetics. Customise your indoor units to suit; for example a quiet low capacity unit for a small bedroom and a higher capacity unit for a living room. Choose from a range of indoor units: high wall split, floor splits, ceiling cassettes, ducted, mini bulkhead ducted and more

  • What are HVAC systems?

    HVAC is an acronym which stands for Heating, Ventilating and Air Conditioning. HVAC is a term that generally applies to the type of equipment in a commercial application. The term HVAC is often applied to encompass the entire mechanical needs of a commercial situation. An example might be an office building that has air conditioning and heating needs as well as toilet exhausts, fresh air systems, bin storage ventilation and carpark exhaust systems.

  • What are fixed speed systems?

    Fixed speed ducted air conditioning delivers a fixed amount of cooling and heating. On start up, power increases gradually to 100% capacity. The system cycles off once the set point is reached.

  • How often should I service my air conditioning system?

    Regular air conditioning maintenance will improve energy efficiency. We recommend having your air conditioner serviced a minimum of every 12 months for residential and 6 months for commercial. Here are some home maintenance you can do in between your services:

    • Clean filters at least every 3 months by hosing them out clean side first
    • Keep your outdoor unit clean and clear from obstructions. A 10% blockage in your outdoor condenser coil will cost you approximately 10% efficiency inside
      Talk to us about an air conditioning maintenance program, or let us advise you on how you can look after the basics yourself.

  • How does the ‘My Air’ Home Hub control system work?

    My Air’ Series 5 gives you customised remote control of your air conditioning system and much more from your smartphone, tablet or computer. You can even install motion sensors in up to 10 zones depending on the degree of fingertip temperature control you prefer. My Air sensors detect an empty room and reduce the airflow to save energy. As if that isn’t cool enough, you can operate all your WiFi controlled household systems though a My Air 5 Home Hub – reticulation, intercom, lighting etc. AND you can also stream music, check the weather, download a recipe and so on and on. My Air 5 is the ultimate in tech savvy household and climate control. Find out more here.

  • How do inverters work?

    Inverters make your system more efficient. They maintain constant room temperatures, reach desired temperatures faster and operate more quietly. We recommend top quality Daikin inverter systems.

  • How do I manage draughts?

    Here are our top tips for controlling and taking advantage of draughts:

    • Draught proof established homes by sealing air leaks around doors and windows.
    • Minimise draughts by closing doors to unused zones. The My Air control system will remind you to close off unused zones.
    • Take advantage of draughts (like the Fremantle Doctor) by opening doors and windows for ten minutes to flush out hot stale air before turning on your air conditioning system.
    • Incorporate cross ventilation to make the most of a fresh breeze.

  • How can I improve my home’s energy star rating?

    Consider reverse cycle air conditioning over portable gas. Reverse cycle systems cost approximately half the price of gas to heat the same sized room. The heat loss or gain required for gas systems reduces your star rating by about one star in many homes. If your building contract includes a gas bayonet, install it in the alfresco area for a patio heater.

  • How can I design my home to maximise comfort and energy efficiency?

    There are lots of ways to build an eco friendly home that still keeps you cool and warm efficiently. Here are some of our top tips:

    • Maximise your roof eaves: the wider the better
    • Choose a light roof colour. Avoid charcoal coloured Colorbond or tiles
    • Consider double glazing or a similar treatment for glass in your east and west facing windows to reduce heat load or loss
    • Check the R rating of the insulation in your roof, ceilings and framed walls; the higher the rating the better
    • Install a whirly bird on the roof – a cheap solution to help keep your home cool
    • Use the latest lighting technology – most Australian homes could halve their lighting energy usage
    • Select good window treatments including blinds, awnings, curtains and tinting
    • Plant a tree, they provide good shade, enhance your landscape and help the environment
    • Investigate energy efficient building products

  • Do you offer finance options?

    Yes we do! Speak to us to find out more about the Interest Free* Skye product.

  • What is Solar PV?

    Solar cells, also called photovoltaic (PV) cells by scientists, convert sunlight directly into electricity. PV gets its name from the process of converting light (photons) to electricity (voltage), which is called ‘the PV effect.

  • What size system will I need to run my house?

    We have a whole page dedicated to helping you answer this. Please see What size solar system do i need?

  • What does my system consist of?

    A typical grid-connected system consists of solar panels that convert sunlight into DC electricity. This will then be fed to your inverter, which will convert the DC electricity into the AC electricity your household appliances use. You will also require a bi-directional electricity meter, which records the electricity usage taken from and sent back to the grid, and a mounting system, which will connect your solar panels to your roof.

  • Do I need any approvals for my home?

    Generally you will only need approval in strata titled complexes where need approval from the body corporate or in heritage listed buildings that may require council approval. We handle the Synergy or Western Power approvals or applications for you.

  • Does my roof need to face North?

    No, solar panels can be installed on roofs facing anywhere from due East to due West, North is generally first preference if available, however a well-designed system will allow for maximum solar production for your home.

  • What if my roof is flat?

    Most roofs have a tilt, however slight pitch or tilting frames can be installed if the roof is not angled enough. As a minimum we recommend a slight pitch to assist in water runoff, which will aid in self cleaning. After the consultation we can discuss the appropriate solution for your home.

  • What about adding batteries to my solar grid connected system?

    Batteries can be added to existing rooftop solar systems, though you need to keep in mind that often upgrades to your existing install and inverter will need to take place for this to happen. There are some exciting battery technologies coming. Recent research indicates that while over 80% of customers enquire about battery storage, in reality less than 5% of consumers currently purchase. The reason behind this is that in most situations it just doesn’t stack up financially. This will change dramatically in coming years, battery technology and the costs to produce it are coming down… watch this space!

  • What can affect the amount of solar energy produced?

    There are many factors that can influence the amount of energy that your solar system will produce, these include, but are not limited to: The amount of overcast weather and the time of the year. The middle of summer days are longer so there is increased potential for greater production Shading can have a dramatic effect on electricity production. It is important for potential shade impacts, such as trees and other houses, to be analysed during the design process. We have all the right tools to assist with this! Roof Pitch and Panel Orientation will affect your system’s output. Our team can help advise the optimum pitch and orientation to suit your home or business.

  • What is a feed-in tariff?

    A solar feed-in tariff is a rate paid for electricity that is fed back into the electricity grid from a designated renewable electricity generation source such as a rooftop solar panel system.

  • What is the STC Scheme?

    If you’re looking to invest in a rooftop solar system, you will be entitled to a financial incentive (a rebate) on your purchase via the Australian government’s Small-scale Renewable Energy Scheme. The financial incentive is issued in the form of a Small-Scale Technology Certificate, commonly referred to as an STC. Each STC carries a monetary value. When you purchase a rooftop solar system, you’ll be issued with a certain number of STCs based on the size of your system size and the location where it is to be installed. The total value of these certificates equate to your solar rebate. At Stinson Air and Solar, we'll deduct the price of the financial incentive or rebate from your system and deal with the paperwork involved in applying for this incentive on your behalf.

  • Can I upgrade my system to add more panels if my energy usage grows?

    Yes but depending on the age and installation of your existing install you may be required to replace some parts of the installation. The inverter can remain only if the size can support excess panels.

  • Will I still get an electricity bill after installation?

    The short answer, yes. That being said, depending on the size of the system you install, you will get credited for any excess electricity that you feed back into the grid. If this exceeds your usage, then you will receive a credit from your electricity provider.

  • Will I need a new meter?

    You will need a new meter if your current one is the old single direction spinning disc type. If you require a new meter, the charges are very reasonable and will be added to your next electricity bill. Speak to our team and we will advise the procedure and estimated costs that your electricity provider will charge

  • Once I have signed up, what is the process?

    When the details of the most appropriate system to suit your needs and budget are decided, we will contact your electricity provider and Western Power to request authority to install the system. Once approval has been granted, we arrange an installation date that suits you. This usually happens within 2-3 weeks. Our team complete the installation on schedule, using our highly experienced, qualified installers. We even complete all required paperwork to ensure compliance. All that is left is for you to make adjustments to your energy usage habits to ensure you get maximum benefit from your new system and wait in anticipation to see how much you can save on your future energy bills! There are dozens more FAQs that we could include, but we don’t want to send you off to sleep! If there is anything else you would like to know, please ask. We would love to speak with you. If we don’t have all the answers (our industry evolves at lightning speed!), we will do our best to find out the answer for you.